Bitcoin.com V-Card

The Bitcoin.com V-Card, also called the Verse Card, was a prepaid Mastercard designed to let users top up with crypto and spend the resulting card balance at Mastercard merchants and ATMs. It was integrated with the Bitcoin.com Wallet and supported top-ups using assets such as BTC, BCH, ETH, USDC, USDT and VERSE.

However, the most important fact for users in 2026 is that the V-Card programme is currently suspended. Bitcoin.com states that all cards are inactive and users should not attempt to top up or use them.

The suspension followed the revocation of the electronic money institution licence held by Paytend Europe UAB, the institution selected by programme manager Alchemy Pay to issue the cards. As a result, the V-Card should currently be treated as an inactive product rather than an available crypto card for new spending.

No. Bitcoin.com currently says the Verse Card programme is suspended, the cards are inactive and users should not attempt to top up or use them.

This is not simply a temporary card outage. Bitcoin.com says the programme's issuer, Paytend Europe UAB, had its Electronic Money Institution licence revoked by the Bank of Lithuania, effective 3 March 2026. Because the institution selected by Alchemy Pay was no longer authorised to provide the relevant payment services, the card programme could no longer operate normally.

For new users, that means the older V-Card application pages, pricing and spending information should be treated as historical product terms rather than evidence that a new card can currently be ordered. Existing cardholders should focus on the refund process published by Bitcoin.com and Paytend instead of trying to reactivate or recharge an old card.

The V-Card was suspended because Paytend Europe UAB, the institution that issued the cards, lost its Electronic Money Institution licence. Bitcoin.com says the Bank of Lithuania revoked Paytend's licence with effect from 3 March 2026.

The Verse Card programme itself was managed and operated by Alchemy Pay, which had selected Paytend as the issuing institution. Once Paytend was no longer authorised to provide payment services under that licence, the existing cards became inactive.

This distinction matters because Bitcoin.com was not the institution holding the card balance or issuing the payment card. Bitcoin.com has said it is holding Alchemy Pay accountable and monitoring the regulatory process, while Paytend remains responsible for cardholder balance refunds. The suspension therefore stems from the programme's third-party payment infrastructure rather than from the Bitcoin.com self-custodial wallet itself.

Bitcoin.com states that the Verse Card programme was managed and operated by Alchemy Pay. The actual cards were issued through Paytend Europe UAB, a Lithuanian financial institution selected by Alchemy Pay for the programme.

This means Bitcoin.com provided the branded ecosystem and Wallet integration, but it was not the institution issuing the prepaid Mastercard or holding the card balance. Paytend was responsible for the safeguarded card funds and is now the party processing refunds after its EMI licence was revoked.

For users, this explains why card-specific legal and refund responsibilities sit outside the Bitcoin.com Wallet. The wallet itself is a separate crypto product. When evaluating any crypto card, it is useful to identify the programme manager and issuing institution rather than assuming the brand on the card is the regulated entity holding the payment balance.

Existing V-Card holders should not try to spend or top up the card. Bitcoin.com directs users with an outstanding balance to request a refund from Paytend Europe UAB, the card issuer that holds the card funds.

Paytend currently requires the refund to be sent to a SEPA-compliant EUR bank account held in the exact same name used for the Verse Card registration. Cardholders need to provide their IBAN and BIC plus proof of account ownership, such as a bank statement or account confirmation showing the matching name and IBAN.

Bitcoin.com says the request should be sent directly to Paytend using the refund contact published in its official support article. Users should follow that article closely because incomplete or mismatched account information can delay the process. Bitcoin.com itself says it does not hold or manage the outstanding card balances.

Yes, but Bitcoin.com's current refund instructions say Paytend can only return the balance to a SEPA-compliant euro account held in the cardholder's own name. That requirement applies even to former V-Card users living outside the EU.

For non-EU cardholders without an existing SEPA EUR IBAN, Paytend has suggested services such as Wise or Paysera as possible ways to obtain suitable account details remotely, subject to those providers accepting the user and completing their own verification.

Once an eligible IBAN is available, the cardholder must send Paytend the registered name, card or transaction identifier, outstanding balance, contact details, IBAN, BIC and proof of account ownership. The account holder name must match the Verse Card registration exactly. Bitcoin.com notes that Paytend's compliance team reviews the request and the relevant regulators determine the disbursement schedule.

Not once funds were loaded onto the card. The Bitcoin.com Wallet is a self-custodial crypto wallet, but the V-Card balance was part of a separate prepaid card programme operated by Alchemy Pay and issued by Paytend Europe UAB.

Users could send supported cryptocurrencies from the Bitcoin.com Wallet to top up the V-Card. After that top-up, the resulting card balance was held within the card programme rather than remaining solely under the user's self-custodial wallet control.

The 2026 suspension makes this distinction especially clear. Bitcoin.com says Paytend holds the outstanding card balances and is responsible for processing refunds. Therefore, users should not describe the V-Card itself as fully self-custodial simply because it was funded from a self-custodial wallet. The custody model changes when assets move from a personal wallet into a prepaid card balance.

Before the programme was suspended, Bitcoin.com's support documentation listed BTC, BCH, ETH, USDC, USDT and VERSE as supported V-Card top-up assets. Some later marketing pages also referenced WZANO, but the core support article lists the six main assets above.

Users topped up by generating a recharge address through the V-Card dashboard and then sending the selected cryptocurrency from the Bitcoin.com Wallet or another compatible route. The crypto was used to fund the prepaid card balance, which could then be spent through Mastercard.

This information is now historical rather than actionable. Bitcoin.com currently instructs users not to attempt any V-Card top-ups because the programme is suspended and all cards are inactive. Anyone still holding supported crypto in the Bitcoin.com Wallet remains in a separate wallet product and should not send it to old V-Card recharge addresses.

Before suspension, the V-Card charged a 2% top-up fee and a €1 monthly management fee. ATM withdrawals cost 2% with a minimum charge of €3, while ATM balance enquiries cost €0.70.

Card purchases inside the European Economic Area were listed at €0 transaction fee. Non-EEA consumption carried a 2% charge with a minimum of €0.60. The minimum card top-up was €5.

The card itself also had an application fee. Bitcoin.com listed the standard price at €74.99 when paying with supported assets, reduced to €49.99 when paying with VERSE, its ecosystem token. These figures describe the previous operating programme only. Since the card is now suspended and inactive, they should not be used to estimate the cost of obtaining or using a V-Card today.

Before the programme was suspended, Bitcoin.com listed a €10,000 daily top-up limit and €100,000 monthly top-up limit. The maximum card balance at any time was €100,000.

Card payments were limited to €10,000 per day and €100,000 per month. ATM withdrawals were limited to €2,000 per day, with each withdrawal between €10 and €1,000.

Those limits were relatively high for a prepaid crypto card, but they are no longer usable because all V-Cards are inactive. The figures remain useful for understanding how the former product worked, not as current card availability. Existing cardholders should follow the refund process rather than attempting transactions within the old limits. If Bitcoin.com launches a replacement programme in future, users should expect a new issuer agreement and potentially different limits rather than assuming the former Paytend terms will return.

The former V-Card did not have a clearly published permanent cashback rate. Bitcoin.com's support documentation said cardholder rewards and special perks for VERSE holders were planned, rather than presenting a fixed ongoing percentage on every purchase.

The main confirmed VERSE benefit was a discount on the card application fee. Bitcoin.com listed a €74.99 standard card price and a reduced €49.99 price when the fee was paid in VERSE, equivalent to roughly a 33% discount.

Because the programme is now suspended, users should not rely on older references to upcoming rewards or VERSE card perks. No active purchase-reward programme can currently be earned because the cards are inactive. If a future Bitcoin.com card programme launches, any new reward schedule would need to be assessed separately from the old Verse Card terms.

Before suspension, yes. The V-Card was a Mastercard prepaid card that Bitcoin.com said could be used online and offline at more than 37 million merchants globally, with ATM withdrawals available worldwide.

Application availability was not universal. Bitcoin.com published a long restricted-country list that included the United States and a number of other jurisdictions. Existing users also paid different transaction fees depending on where the purchase took place, with EEA purchases listed at €0 and non-EEA consumption charged at 2% with a €0.60 minimum.

Today, none of that international acceptance can be used because Bitcoin.com says all V-Cards are inactive. Former cardholders should not test the card abroad or attempt to top it up. The correct action is to follow the refund procedure for any remaining balance.

No. Although older Bitcoin.com pages still contain application instructions and historic pricing, the official Support Center now states that the Verse Card programme is suspended and all cards are inactive.

Before suspension, applicants completed KYC, paid an application fee and received a physical prepaid Mastercard. Bitcoin.com required applicants to be over 18 and under 65 and accepted different identity documents depending on region.

Those onboarding steps are no longer a valid route to an active card. Users should not send crypto to an old application or top-up address in an attempt to obtain one. If Bitcoin.com launches a replacement card in future, it would need new current documentation covering the issuer, eligibility, fees and regulatory framework. Until then, MyCardCompare considers the V-Card unavailable for new applications.

Bitcoin.com says Paytend Europe UAB had its Electronic Money Institution licence revoked by the Bank of Lithuania, with the revocation effective from 3 March 2026. Paytend was the institution selected by Alchemy Pay to issue Verse Cards.

The loss of the licence meant Paytend was no longer authorised to provide the payment services required for the programme, which is why the cards became inactive. Under the applicable safeguarding framework, Bitcoin.com says Paytend is legally obligated to safeguard customer funds in segregated accounts.

The regulatory action does not mean Bitcoin.com itself held the card balances. Bitcoin.com says Alchemy Pay was responsible for managing the programme and Paytend holds the balances and must process refunds. This is a useful reminder that the regulatory status of the actual card issuer matters just as much as the brand shown on a crypto card.

For current information about the suspended V-Card, start with the official Bitcoin.com Support Center at https://support.bitcoin.com and the article titled 'Important Message Regarding the Verse Card Program'. That article contains the current refund instructions and the Paytend contact users need for outstanding balances.

Bitcoin.com's older V-Card documentation also lists 24/7 card support and the support chat inside the Bitcoin.com Wallet. However, balance refunds are now handled directly by Paytend because it is the institution holding the card funds.

When requesting a refund, follow the official instructions carefully and make sure the SEPA EUR account is held in the exact same name as the Verse Card registration. Do not send recovery phrases, private keys or wallet passwords to anyone. A refund request may require card or transaction identifiers and proof of bank-account ownership, but it does not require the secrets controlling your Bitcoin.com Wallet.